Frequently Asked Questions

Frequently Asked Questions

ABOUT THE PROMOTION

 

Q: What do I receive for making a qualifying purchase?

A: If you make a qualifying purchase of 3 or more Dawn products in one transaction, before taxes and after all other discounts and coupons are applied, you will receive stuffed animal duck by mail.

Q: How long does this program run?

A: Promotion dates vary by retailer. Purchases must be made by 9/30/2018. The last day to submit your receipt is 10/7/2018.

Q: I have a question about submitting my receipt. Who can I contact?

A: You can call 800-485-0497, or email consumercare@theacsadvantage.com.

 

Q: What retailers are running this offer?

A: You can call 800-485-0497, email consumercare@theacsadvantage.com or visit www.DawnDuckPromo.com to find participating retailers in this program.

 

Q: How will I receive my offer?

A: Offers will be sent by mail or email to qualifying shoppers.

Q: How can I learn about the promotion?

A: You can learn about the promotion via in-store signage, ads, Catalina receipts, blogger posts, QR codes, etc.

Q: Where can I find more details about this program?

A: To find more information about this program you can call 800-485-0497, email consumercare@theacsadvantage.com or visit www.DawnDuckPromo.com.

 

Q: Can my purchase be made anywhere that P&G products are sold?

A: Purchases can be made at any participating retailer. Please call 800-485-0497, email consumercare@theacsadvantage.com or visit www.DawnDuckPromo.com to find a list of participating retailers in this program.

 

Q: Is this program available overseas?

A:. No, this offer is not available overseas. This offer is only available in the U.S at participating retailers listed on the website.

Q: Is an email sign-up option available so I can receive updates and notifications about P&G promotions?

A: No, there is no email notification available currently.

ABOUT QUALIFYING PURCHASES

Q: What are the qualifying brands for this campaign?

A: Dawn®


Non-participating brands: Align®, Always®, Aussie®, Bounce®, Bounty®, Braun®, Cascade®, Charmin®, Cheer®, Clearblue®, Crest®, Downy®, Downy® Unstopables, Dreft®, Era®, Febreze®, Fixodent®, Gain®, Gillette®, Gillette® Venus®, Head & Shoulders®, Herbal Essences®, Ivory®, Joy®, Luvs®, Metamucil®, Mr. Clean®, Olay®, Old Spice®, Oral B®, Pampers®, Pantene®, Pepto-Bismol®, Prilosec OTC®, Puffs®, Safeguard®, Scope®, Secret®, SK-II®, Swiffer®, Tampax®, Tide®, Tide® Pods and Vicks®.

Not valid for any Prilosec OTC product reimbursed or paid under Medicaid, Medicare, or any federal or state healthcare program, including state medical and pharmacy assistance programs, or where prohibited by law.

Q: Is sales tax included towards my qualifying purchase?

A: No, sales tax is not included towards the qualifying purchase threshold. The purchase threshold must be reached in a single transaction, before taxes, and after all other discounts and coupons are applied.

Q: Do I have to purchase multiple P&G products to qualify or does a purchase of one P&G product count so long as the purchase price matches the amount requested by the program?

A: So long as the 3 or more Dawn product requirement is met in one transaction, before taxes and after all other discounts and coupons are applied, you may purchase one or multiple products.

Q: Can my qualifying purchase be made over multiple shopping trips?

A: No. Qualifying purchases must be made in one transaction and indicated on one original receipt.

 

PERSONAL INFORMATION QUESTIONS

Q: Do I have to give any personal information to redeem this offer? If so, what specific information is required?

A: We will need your Name, Address, City, State, Zip Code and Email Address. P&G is committed to maintaining your trust by protecting the personal information we collect about you, our customers. For full details of our privacy statement visit www.pg.com/privacy/english/privacy_notice.html.

Q: Do I have to be a certain age to qualify for this promotion?

A: You must be at least 18 years of age to qualify for this promotion.

REDEMPTION QUESTIONS

Q: What happens if I lose my original receipt? Can I use a copied receipt?

A: No copies or facsimiles will be accepted.

Q: Where do I mail my qualifying receipt for this program?

Dawn Duck Promo
PO Box 49233
Strongsville, OH 44149-0233

 

Q: How can I redeem the offer?

A: You can submit your receipt through this website, text, or email, or you can mail in a mail-in offer form from your local retailer.

Q: How many times can I qualify for the offer?

A: Limit of one submission per household.

Q: How are multiple submissions of the same receipt handled?

A: Multiple submissions of the same receipt will not be accepted. If multiple submissions of the same receipt are sent in for validation, you will receive a bounce back message indicating that the receipt is not valid and your receipt will not be validated.

Q: How can I follow up to see if my request is in process or find out when I will get my gift with purchase?

A: To follow up on the status of your request, please call 800-485-0497or email consumercare@theacsadvantage.com.

Q: Can multiple receipts be photographed for redemption at the same time?

A: No, qualifying purchases must be made in one transaction. Each photo can only contain one receipt.

Q: What do I do if the program does not recognize my receipt, even if it has never been redeemed before?

A: If the receipt is not recognized by the system, the system will send you a message to mail in your proof of purchase, receipt, and mail-in form to a physical address.

Q: What part of the qualifying receipt should be photographed for redemption?

A: You will need to take a photo of your entire receipt, so the submission contains all the necessary information indicated below.

VERY IMPORTANT! The following must be included in the picture of your receipt:

·         Retailer's Name/Logo,

·         P&G products purchased and corresponding price for each (ensure total is greater than 3 or more Dawn products before taxes and after all other discounts and coupons are applied),

·         the date and time of purchase,

·         and the total amount purchased.

Flatten the receipt and take a clear photo. Review the image quality before submitting. If receipt is too long please fold the receipt so that the P&G products are clearly visible, and ensure the photo includes the retailer's name/logo, the P&G products purchased, the corresponding price for each product, the date and time, and the total amount purchased. Alternatively use the video function to scan and submit a clip of the entire receipt.

Q: Do I get one chance to try the validation?

A: You will be given two tries to submit your receipt before you are locked out or are given a message stating that you must use the mail-in offer form.

Q: Will I be told why a picture failed?

A: You will be given a list of reasons why your receipt may not have been readable by the digital receipt verification system.

Q: How will receipts be validated?

A: A system will capture and digitize your receipt to validate that you have purchased 3 or more Dawn products or more of the promoted P&G products.

Q: How long does it take to get the "success" or "failed" message?

A: Processing times vary and are dependent on mobile device connectivity, internet speeds and other factors. Typical processing times usually range from 7 - 10 minutes. There are instances when processing times can exceed 10 minutes.