Frequently Asked Questions

Frequently Asked Questions

About qualifying purchases

What do I receive for making a qualifying purchase?

You will receive 100 points when you purchase $20 in participating P&G products

What are the qualifying products for this campaign?

Is sales tax included towards my qualifying purchase?

Sales tax is not included towards the qualifying purchase threshold.

What value of P&G products do I need to buy to qualify for this promotion?

You must make a qualifying purchase of $X in P&G products.

Do I have to purchase multiple P&G products to qualify or does a purchase of one P&G product count as long as the purchase price matches the amount requested by the program?

As long as the price requirement is met in one transaction you may purchase one or multiple products.

Can my qualifying purchase be made over multiple shopping trips?

No. Qualifying purchases must be made in one transaction and indicated on one original cash register receipt.

Redemption questions

What happens if I lose my original receipt? Can I use a copied receipt?

No copies or facsimiles will be accepted.

Where do I mail my mail-in form and qualifying receipt for this program?

Nowhere - OVERRIDE ME!

How can I redeem the offer?

You can mail in a mail-in-offer form from your local retailer, print a mail in offer form from, or upload your receipt through the microsite, text your receipt via MMS or email your receipt via photo or video.

How many times can I qualify for the offer?

Limit of one submission per household.

How are multiple submissions of the same receipt handled?

Multiple submissions of the same receipt will not be accepted. If multiple submissions of the same receipt are sent in for validation, you will receive a bounce back message indicating that the receipt is not valid and your receipt will not be validated.

How can I follow up to see if my request is in process?

To follow up on the status of your request please visit

Personal information questions

Do I have to give any personal information to redeem this offer? If so, what specific information is required?

We will need: Name, Address, City, State, Zip Code, Email Address and Phone Number.

Are there any legal commitments involved in this program on the part of the shopper?

There are no legal commitments for this program

Do I need to turn off firewalls or virus protection programs to participate in the program?

No, firewalls do not need to be turned off for participation.

Do I have to register in order to participate?

There is no registration required for participation

Do I have to agree to Terms of Service before proceeding in this offer?

Yes, only if you text, email, upload or scan you receipt for validation and tracking.

Do I have to be a certain age to qualify for this promotion?

You must be at least 18 years of age to qualify for this promotion.

Photo questions

Can multiple receipts be photographed for redemption at the same time?

No, each image can only contain one receipt image. Each image should be submitted separately once the previous image is validated.

What do I do if the program does not recognize my receipt, even if it has never been redeemed before?

If the receipt is not recognized by the system after three attempts, the system will send you a message to guide you through a manual verification process.

What part of the qualifying receipt should be photographed for redemption?

You will need to take a photo of your entire receipt. Here are some tips on taking a good picture: VERY IMPORTANT: Include the following in the picture of your receipt:

  • Retailer's Name/Logo P&G products purchased and corresponding price for each
  • Date and Time
  • Total Amount purchased
  • Flatten the receipt and take a clear photo.
  • Review the image quality before submitting. Please check that the image is clear.
  • If receipt is too long please fold the receipt so that the P&G products are clearly visible, with the retailer's name/logo, P&G products purchased and corresponding price for each, date and time and total amount purchased.

Do I get one chance to try the validation?

You will be given three tries before you are given a message to guide you through manual verification process.

Will I be told why a picture failed?

You will be given a list of reasons on why your receipt may not have been able to be read through the digital receipt verification.

How will receipts be validated?

A system will capture and digitize your receipt to validate that you have purchased participating P&G products to meet the purchase threshold.

How long is the turn around to get the "success" or "failed" message?

Processing times vary and are dependent on mobile device connectivity, internet speeds and other factors. Typical processing times usually range from 7 - 10 minutes. There are instances when processing times will and can exceed 10 minutes.